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Questions?
Comments? Here's
How To Contact Us! If you are a customer please
include
your Name and Email or your Order Number if you need technical
assistance, e.g. about removing a spyware, etc. If it's a general
question you don't need to provide that information.
You can also contact support by using the Help menu in NoAdware™, it will take you to our other website.
 See if your Question is Answered
Below
How do I re download and install NoAdware if I removed NoAdware™ accidentally? Just visit the download page, download the FREE trial again, then use the same registration code you have to register the Full Version. NoAdware™ may also be able to identify your computer and you may not even need to re enter your registration number. How do I retrieve lost registration code? Email us and for us to locate your registration number we will need either your name and email, or your order number. NoAdware™ found a spyware and I removed it, however when I scan again it finds the same spyware. What's going on? This can happen because certain spyware are more difficult to remove than the others. Our experts will tell you what to do to remove the spyware in this case. So just email us. Since this is a technical question please include your Name and Email or your Order number in your email. This will help us verify you are a customer and then we can help you fix the problem. They will work with you one on one, giving you easy to follow instructions. First they will try to understand the type of spyware and where it's located on your computer, then they will try several methods to remove the spyware. The instructions will be clearly and easily understandable so anyone can follow them. NoAdware™ is identifying a program I have as a spyware? All anti spyware and anti virus software has this motto: Protection is better than cure. Plus with all software, even Windows Operating system are not 100% perfect. These are called False Warnings if you're sure the software is 100% clean. It won't hurt to contact us just to make sure! :) Is there a fee for technical support in case I need it? No. Most customers don't need technical support because NoAdware™ does a great job in removing spyware that your computer might some day have. However in rare case a spyware is extremely annoying and can't be automatically removed by the software, our technicians will be working exclusively with you until the spyware is totally removed. Is it difficult to follow instructions given by technical support? The instructions are in a step by step manner, and our goal is for your problem to be solved. Therefore if we have to explain something twice or more we'll do it. You will only be asked to follow instructions, most of the time it will take a couple of emails back and forth between a customer and technical support guy before an issue is solved. If there's a new version of NoAdware how can I download it? Currently the latest version is NoAdware Version 5 and if you have set automatic updates in your software settings all new versions will be automatically downloaded. So make sure you turn Automatic Updates ON, or click the Update Protection button as often as you can if you don't want to turn automatic updates on. Spyware definitions are also downloaded automatically in the same manner. Spyware definitions means the list of spyware that the software protects against. Currently the list is well over 9000. |
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