Hi,

My order info is this:
Your Registration Code is ************* 
Transaction ID: *************
Order Number:        *************

I scanned with noadware and it found a spyware, so I clicked remove and it removed it and restarted my pc. Then however I again scanned and it again found the same spyware... so each time I remove this spyware it again comes back.

How can I remove this spyware please?
Spyware name is: Spyware.NetScreenWatch
Location: C:/Windows/iun6002.exe

Thanks,
Karl


Hi,
 
Real sorry for inconvenience.
 
Can you please try the following in order to get rid of your Problem.
 
First of all, please Boot your System in SAFE MODE, by following the process mentioned below.
 
Please restart your System and hold the 'F8' key at the time of BOOTING i.e. when the system getting started, unless you get a Screen Displaying various options to boot with.
 
Now select Safe-Mode and then try the follwing:--

Firstly, Go to Start-> Programs->Accessories->System tools->Disk Cleanup and clean all temporary files, internet temporary files and Recycle bin.
 
Now open your Internet Explorer browser select Menu Tools -> Internet Options
 
Delete all Cookies and files.And rescan your PC.
 
Please let us know.
 
Thanks!
 
V.D.



Hi,

Done that the spyware is still there.

Karl



Hi,
 
We apologize for the inconvenience.
 
And as we honestly try diligently to provide Customer Support and Service, so regarding the system disquiet of yours, we request you to, please Update your NoAdware protection and restart your system in Safe Mode.

*I)    To boot in Safe Mode follow these steps:

1. First of all, kindly Restart your system.
2. Press 'F8' key at the time of booting.
3. Select Safe Mode from the menu.
 
*II)    Now Perform a Full System scan. To perform a Full system scan please follow this:
 
1. Click on Options menu of NoAdware.
2. Click on Scan Settings.
3. Select Full System Scan and click on OK button.
 
After that reboot back to normal mode. If Problem persist then please download the following file (it is Diagnostic TOOL):
 
http://www.noadware.net/fixes/diagnostic.exe
 
Click on the above link or just copy this link and paste in the Address Bar of the Internet Explorer or the browser which you are using. It will ask whether you want to Save this File or Open this file.

Select Save and save this file on your computer at any location which you feel comfortable (we will recommend that you place this in a separate folder ).

Now open the folder where you have saved this file and doubled click on the File (this will run the Tool).

Now, click on SCAN button and it will generate some Text on screen. Click on "Save Log" Button and save the file (please remember the location and file name).
 
Now send that saved file to us, either as an attachment or by doing a copy-paste of  the log files Data into Mail Part.
 
This will help us in analyzing the problem.
 
Thanking You for all your cooperation.
 

V.D.


Hi,

The file is attached,

Thanks,
Karl




Hi,
 
Sorry for all the inconvenience.
 
First of all, please Boot your System in SAFE MODE
 
To do so, press 'F8' key at the time of BOOTING i.e. when the system getting started.
 
Now regarding your problem please go through the following in order to get rid of the bug off your PC.
 
At Safe Mode please run the Diagnostic.exe and perform a Fresh Scan using the "Scan" button at the bottom left hand corner and then check off (put a checkmark) against the following item:

---

 
9. IE Toolbar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} =

13. BHO -  [MediaBar]{0974BA1E-64EC-11DE-B2A5-E43756D89593}

16. BHO - C:\Windows\system32\PxSecure.dll (No Name){69D72956-317C-44bd-B369-8E44D4EF9801}

28. Startup - visiondefense.lnk
 

---

Then hit "Fix Checked".
 
NOTE: Please check that your system settings should be set to allow to view you all the System and Hidden files.for that please just follow these steps:
 
1. Double click on My computer Icon (which is there on your Desktop.)

2. Click on Tools Menu or View Menu and Look for "Folder Options...", select it.

3. Select VIEW tab and look for the entry "Show Hidden Files and Folders" (or some thing similar to this).

4. Also Uncheck the "Hide protected Operating System Files (recommended)" box.

5. Apply this setting and now search for the required files/Folders.
 
If you don't find those files then don't worry as they might be removed from your system.
 
Now please go to   C:\Window\System32\PxSecure.dll     <---- Delete this dll file.

Now please Go back to "Normal Mode" For this.....

From Windows Safe Mode click Start / Shutdown and restart the computer. This should start the computer automatically back into Normal Mode.

After that kindly go to: Start > Run > and there type in ”cleanmgr.exe", and continue with the Disk Cleanup, then run a Disk Defragmentation of your Hard Drive/Drives.
 
After that please restore Internet Explorer to its default settings:
 
From the Tools menu, select Internet Options.

Click the Advanced tab.

Click Reset in reset in IE settings this brings your IE to default condition. All add-on will be disabled.
 
And perform a Fresh Scan using your software. This should be all.
 
And, hopefully the problem with your PC should now have a value equals to zero.
 
Thanking You for all your co-operation !
 
A.G.


Hi,

By mistake in the Diagnosic tool I removed what's in number 3 position as well. Also you constantly tell me about IE, but I use Google Chrome. Disk Defragement told me my computer does not need to be defragemented.

And after all steps and re scanning noadware again found the spyware.

I attached again log file I re used diagnostic tool again.

Karl



Hi,
 
Sorry for all the inconvenience.
 
We appreciate your co-operation.
 
We need some more information so that we can send you a better solution/Fix for this problem.
 
Kindly send the latest 3 files from the LOGS folder of NoAdware and from the ScanLogs folder (it's under the LOGS folder).
 
If you do not have ScanLogs folder then please follow this:
 
1. Run NoAdware.
 
2. Click on Options menu.
 
3. click on Settings menu.
 
4. Click on the Check box "Automatically save the Scan logs" to mark is as selected.
 
5. Now Close the NoAdware completely and Run it again.
 
6. Scan with NoAdware.
 
7. Now check for the ScanLog file in the ScanLogs folder.
 
Please send these files to us so that we can analyze the problem.
 
Thanks.
A.G.


Log file is attached.

Thanks,
Karl


Hi,
 
Sorry for all the inconvenience.
 
Please Boot your System in SAFE MODE
 
To do so, press 'F8' key at the time of BOOTING i.e. when the system getting started.
 
Now, Please go through the following in order to get rid of the bug off your PC.
 
Please open My Computer -> C: Drive -> Windows -> and  remove the following:

iun6002.exe

Now please Go back to "Normal Mode" For this.....

From Windows Safe Mode click Start / Shutdown and restart the computer. This should start the computer automatically back into Normal Mode.

Now please, Go to Start-> Programs->Accessories->System tools->Disk Cleanup
 
and clean all temporary files, internet temporary files and Recycle bin
 
Now open your Internet Explorer browser select Menu Tools -> Internet Options
 
Delete all Cookies and files.

Please let us know how it goes.
 
Best Regards!
A.G.



Hi,

fixed, thanks a lot!

Karl



Hi,
 
Thanks for your message.
 
Please feel free to contact us whenever you need our help.
 
We are always here and happy to assist you.
 
Best Regards!
 
V.D.